Refund policy

At our store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns
We accept returns within 30 days of the purchase date. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please email us at crazydogmomshop@gmail.com with your order number and reason for return. We will provide instructions for returning your item.

Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and automatically credited to your original payment method.

Exchanges
If you received a defective or damaged item, we offer exchanges at no additional cost. Please contact us within 7 days of delivery to arrange for a replacement.

Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service for your return.

For further assistance, please reach out to us at crazydogmomshop@gmail.com. We are committed to ensuring your shopping experience is seamless and enjoyable.